Cancellations, Returns, Collections, Refunds & Delivery

Made-to-Order Products

All of our products are manufactured or prepared to order. Please ensure you have selected the correct product, size, colour and specifications before placing your order.

Order Cancellations

If you wish to cancel your order, please contact us by email as soon as possible, quoting your order number and reason for cancellation.

If production has already begun or your order has been dispatched, cancellation may not be possible, or cancellation charges may apply.

Returns

As all of our products are made to order, all returns must be authorised by email before being sent back.

Returns must be requested within 14 days of receiving your order.

Return Conditions

Returned goods must:

• Be unused.

• Be in their original packaging where possible.

• Be in a clean, resalable condition.

• Be securely packaged to prevent damage during transit.

If the original packaging has been damaged, suitable replacement packaging should be used.

Collection & Return Postage

Customers are responsible for return shipping costs.

If you would like us to arrange collection, a collection charge of £49.99 will apply. Alternatively, you may arrange your own courier.

If you choose to use your own courier, we cannot accept responsibility for loss or damage during the return journey.

Made-to-Order Return Charge

As every product is manufactured specifically to order, approved returns are subject to a 20% restocking and administration charge, together with any applicable collection or delivery charges.

Where a product is found to be faulty, we will first offer to repair, replace or otherwise rectify the issue. If you choose to return the product without allowing us the opportunity to resolve the fault, the 20% charge and applicable postage costs may still apply.

Refunds

Once authorised returned goods have been received and inspected, any refund due will be processed within 72 hours, less any applicable collection, administration, delivery and made-to-order charges.

Damaged, Faulty or Missing Items

Please inspect your order carefully upon delivery.

If any item is damaged, faulty or incomplete, please notify us by email as soon as possible, including photographs where applicable, so we can investigate promptly.

Where possible, any visible damage should also be noted on the courier's delivery documentation before signing.

Damage or missing parts should be reported within 14 days of delivery.

Large orders may occasionally arrive in separate consignments. Please ensure all deliveries have been received before reporting missing items.

We are not responsible for damage caused by misuse, accidental damage or normal wear and tear.

Shipping & Delivery

We aim to dispatch all orders as quickly as possible. Delivery dates are estimates only and delays caused by couriers, adverse weather, industrial action or other circumstances beyond our control cannot be guaranteed against.

Should an item be lost or damaged during transit, please contact us immediately. We will assist in resolving the issue with the courier as quickly as possible.

Contact Us

For cancellations, returns, damaged goods or delivery enquiries, please contact us by email. Our team will be happy to assist and will work with you to resolve any issues as quickly as possible.

We kindly ask that you contact us before initiating any payment disputes or chargebacks, as most issues can be resolved quickly through our customer support team.